How to engage business teams with lengthy contract process ?
This major global industrial player came to Amurabi to fix a problem their commercial teams were facing negotiating high stakes contracts. Business teams would call the Legal Division minutes before entering negotiation from their car asking for “What sounds legal?” – unsure of which clauses could be negotiated and of the process to follow.
Focusing on the current user experience, to understand the information gaps and blind spots. During an in-depth work session with users, we elaborated several user journey to understand what their pain-points and challenges were. We focused on their perception of the law, current practices and information they needed to be comfortable in negotiating legal terms.
We changed the format from a static PDF to a digital-native document, to ensure on-the-go business teams could access it from anywhere (mobile, Ipads…). At first, a one-pager cover gives an overview of the entire process, to help users know where they stand. Each step can then be clicked to uncover in-depth information : the good legal reflexes to have in a specific situation, which clauses can be negotiated or not, what wording to use, who to contact… All the necessary information in a short and interactive document, for a smooth user experience of contract processes.
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