How to ensure business users know which contract template to use when?

Challenge

Servier’s needs in this project were quite simple: ensuring that business teams would easily and swiftly understand which contract templates they should use in different situations – get it fast and get it right.

Process

User-centricity: starting with the needs of business teams in their daily job, taking into account their constraints and expectations in their own environment.

Results

An internal process that is immediately meaningful and engaging, with a crystalclear definitions of roles and responsibilities.

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