Designing contracts clients want to read

950 ex-VAT

February 25th, (9-18h)

GET STARTED, practice creating user persona and user journey on a real legal document

  • Define the user(s)
  • Learn how to develop empathy
  • Analyze user(s)’ journey (information gaps, constraints and pain points)
  • Develop an emotional mapping
  • Prioritize and remedy.

10 seats left

Category:

Participants will be given a combination of tools including (i) plain language, using worldwide academic references (ii) advice on how restructuring of the contract applying user-centeredness and (iii) basic notions of graphic design (e.g. what the brain catches first and examples of free layout tools).

What our clients say

It was a real pleasure working together. Marie and her team are very inspiring people to reach that extra mile that makes the difference for the community that is served by my organization.

Mathieu MaesSecretary General, ICC Belgium

More than a very interesting project: a powerful experience! Thank you Marie for the expertise that you shared with me and ready to work on new challenges in the coming months!

Maud Duquet, DPOMoët Hennessy

References

They trust us