Contracts

"How to engage business teams with lengthy contract process ? "

Client’s testimonial

Our contractual process has created a certain pride that has launched a dynamic of transformation and digitalization through Legal Design within Renault. We saved 2.5 hours per lawyer per week.Isabelle Dervaux Director, Legal Operations & Transformation chez Groupe Renault

The Brief

This major global industrial player came to Amurabi to fix a problem their commercial teams were facing negotiating high stakes contracts. Business teams would call the Legal Division minutes before entering negotiation from their car asking for “What sounds legal?” – unsure of which clauses could be negotiated and of the process to follow.

The Process

Focusing on the current user experience, to understand the information gaps and blind spots. During an in-depth work session with users, we elaborated several user journey to understand what their pain-points and challenges were. We focused on their perception of the law, current practices and information they needed to be comfortable in negotiating legal terms.

The Results

We changed the format from a static PDF to a digital-native document, to ensure on-the-go business teams could access it from anywhere (mobile, Ipads…). At first, a one-pager cover gives an overview of the entire process, to help users know where they stand. Each step can then be clicked to uncover in-depth information : the good legal reflexes to have in a specific situation, which clauses can be negotiated or not, what wording to use, who to contact… All the necessary information in a short and interactive document, for a smooth user experience of contract processes.

"A satisfying user experience of dense and highly technical contracts"

The Brief

This major industry player came to us to entirely redesigned their 45 pages General Terms and Conditions, operating in a highly regulated environment: nuclear plants. We took on the challenge, as we firmly believe Legal Design is not just for simple and short legal documents. Our goal was to evolve the content from highly technical language focused on the energy sector into a plain language document, without changing the legal scope… all this in a very short deadline !

The Process

User-centricity full on: we held several user workshops with all the various stakeholders, and even some lawyers willing to learn our methodology – we’re always happy to share and empower our clients! The analysis of the user research prompted us to keep some specific terms, while creating explanation bubbles next to the text to give examples and plain definitions, to help the reader understand them right away. We could not change the structure of the document because of some specific constraints at our client’s end, but we leveraged graphic illustration of key clauses and key processes: how long do they have to send a technical requirement, make a claim or how are disputes  solved between parties. This enables readers to immediately understand what is at stake and gives them tools for action.

The Results

An entirely redesigned document, easy to navigate and intuitive. We made sure the T&Cs would be clickable throughout to help readers understand the logical connections between the various clauses. We also used a breadcrumb system by applying the client’s graphic charter to navigate the various sections. Although this remained a long legal document, the readability was largely improved, with the help of graphic illustrations and timelines. A big step ahead of designing a 4 pages NDA !

The KPIs

  • 45 pages T&Cs
  • 5 weeks deadline
  • 2 user workshops

"Empowering business teams to understand and negotiate their contractual liability"

The Brief

Contractual responsibility might be a founding stone of the law, but is not so simply applied in practice. In a very decentralized group, how do you raise business teams’ awareness of the importance of the issue, and root the right habits in terms of contract negotiation? The challenge was to engage project managers with little legal knowledge, as well as business units’ CEOs, and enable them to understand the potential legal risks and how to mitigate them.

The Process

Apply our user-centric methodology, we facilitated a user workshop with engineers from diverse backgrounds and experience level to understand their journey into contract-negotiation. Always on the field, our users felt that they needed a document they could consult from anywhere as opposed to a static document. They also felt the need for ready-made legal arguments to know how to negotiate this sensitive topic with other parties.

The Results

Thanks to a user workshop, we dived into the business owners’ universe: a world in which a specific business jargon is used, where engineering and technical excellence rule, where financial stakes of large projects can reach hundreds of millions. We leveraged all these insights to entirely redraft the guide, in a business-style language while keeping the same meaning. We instilled the right information as to liability at the right time, linking it directly to what matters most to business owners: project’s profitability while ensuring safety. We created a negotiation toolkit to ensure they could be autonomous on the ground when negotiating liability issues, with golden clauses and NoGo’s. The graphic design was directly inspired by the industry to engage readers without being cliché

"How to ensure accessibility of Terms & Conditions in the Insurance sector ?"

The Brief

Insurance policies can be daunting, but it doesn’t have to be that way. This insurance company came to us to design their general Terms and Conditions.

The Process

We redrafted the entire document in plain language, using active form and direct questions to ensure the readers would clearly understand the terms of the insurance policy : “What is covered? What is not covered? How to be covered ?”.

The Results

A visual document, including graphic representations of the relations between the parties involved to ensure seamless understanding of what is at stake. We also included an estimated time of reading, to engage users to dive into this key document when contracting an insurance policy.

"How to ensure that suppliers read and clearly understand key clauses of Terms and Conditions?"

The Brief

Terms and Conditions are everywhere. Yet, many studies regularly show that a staggering 95% to 98% of them are blindly signed, meaning they are simply not read, let alone understood by users.
Our client Airbus Exo Alpha, the innovation lab of Airbus, wanted to shake up this status quo. As part of their “Massive Transformative Purpose”, their goal was to ensure that suppliers were reading and understanding key clauses of their Terms and Conditions, such as acceptance of goods and transfer of risks.

The Process

User centricity all the way ! Amurabi found out the users’ main pain point: “who does what ? »
To tackle this, we leveraged design as a conception method, not to make the contract « look pretty », but to help users immediately identify what they have to do. We also used plain language to make sure all the elements of the contract were clearly stated and graphic design to maximise engagement.

The Results

The future of contract is here ! A document based on swimlanes with Client’s obligations on the left handside of the documents and Suppliers’ obligation on the right handside.
Key elements of the contract are represented both in written and visual form. Adding a visual representation allows users to understand how the terms applies in a real-life scenario, to ensure a better enforcement of the contract by suppliers.

"Designing crisis legal information to ensure its efficiency by reducing stress & information overload"

The Brief

This Family Office came to us with a Covid-19 challenge : communicate very complex legal information, having a direct impact on the personal situations of the employees of the dozens of companies they own.  They asked Amurabi to design the explanatory notice to a temporary employer loan, set up as a crisis, exceptional measure to compensate the unavailability of their group savings plan due to Covid-19. Our goal was to provide a high level of transparency, but also to enable all of the 80,000 employees to quickly and fully understand this measure, in spite of anxiety and information overload due to the epidemics, but also in spite of a feeling of “injustice” due to the unavailability of their savings.

The Process

In a crisis situation, it was indispensable to take into account the users’ level of stress and the information overload, which clearly affect our cognitive abilities. Thus, we leveraged several neuro-scientific studies to help the brain get out of the threat mode and be able to “digest” complex information. For example, it was key to acknowledge that their needs had been fully taken into account, including their emotional state, to enable the brain to get out of the state of anger and be able to think. Thus, the notice acknowledges the users’ frustration from the outset.

In addition, neuro-science also teach us that the brain hates uncertainty, and cannot process too much information at a time. Thus, in addition to plain language throughout the notice, we entirely restructured it to ensure the right doses of information at the right time.

Finally, we used dedicated colors & graphic charters for each brand of the group – to help each company convey a personal message to their employees.

The Results

A redesigned notice with an impactful design and language to avoid information overload and empowers users to make their own choices, being fully aware of the consequences. We cannot share the full version but only a confidential zed extract. Key information is immediately available. Through instruments such as timelines, FAQs, key facts & a glossary, the document empathizes with the users’ situation to better help them throughout the crisis.

Key Facts

  • A very tight deadline in a crisis environment: 2 days!
  • A highly technical legal instrument made clear to all employees
  • 100%remote project, run & delivered under confinement

"Be NDA-ready and compliant in no time"

The Client’s testimonial

The users came back super satisfied and said, ‘Finally a confidentiality agreement that we understand and can adhere to!’Matthieu Guérineau – Legal Director, Departement Contrats Groupe Servier

The Brief

Servier entrusted Amurabi with a precise mission: drastically reduce the lead time for « producing » NDA’s to 5 days, versus several weeks under the previous version, and empower business teams to « get it right », and fast.

The Process

No time for workshops, but no worries: we relied on our experience of both NDAs, users and the pharmaceutical industry to spot the main pain points, which we confirmed with Servier.Then, we applied our combination of user-centric restructuring, plain language and graphic design to create the first prototype. It was tested internally by Servier, then we iterated and delivered the final version.

The Results

A new structure that makes sense and eases not just reading but implementation. For example, the « confidentiality » clause is structured in Do’s & Don’ts, key dates are found on the very first page and the internal users guide ensures speedy and accurate filling-in. Precise KPIs are being measured, and will be over a period of about 6 months after the release.

"How to ensure patient-centricity in partnership agreements?"

The Brief

Servier came to Amurabi as part of a strategic initiative: patient centricity. How might we design partnership agreements with patient associations, and individual patients, to ensure empathy without condescendence, full clarity and accessibility while acknowledging patients’ expertise? Incidentally, designing fully informed consent to the processing of sensitive personal data.

The Process

We relied on co-creation with several users and experts within Servier. We produced a first prototype which…was simply rejected! Fail fast, then get it right. We entirely redesigned our first prototype to better reflect the « seriousness » and professional look & feel expected from contracts. We produced 3 different new options in terms of design, structuring, pictures and icons. Much better. We then iterated again to further simplify the language and ease the reading. There it was.

The Results

A human-centric, yet professional document, easy to understand and engaging. This project is still ongoing and the agreement is currently being tested.

"How to ensure business users know which contract template to use when?"

The Brief

Servier’s needs in this project were quite simple: ensuring that business teams would easily and swiftly understand which contract templates they should use in different situations – get it fast and get it right.

The Process

User-centricity: starting with the needs of business teams in their daily job, taking into account their constraints and expectations in their own environment.

The Results

An internal process that is immediately meaningful and engaging, with a crystalclear definitions of roles and responsibilities.

"How to create an agreement influencers would actually read and sign?"

The Brief

The global head of marketing of this megabrand came to Marie Potel, Amurabi’s founder, with the following request: « here are some Instagram screenshots of our negotiation with a key influencer, please put it in the contract and simplify the template so that it does not take 6 months to be negotiated.»

The Process

We started by wondering: why force a digital-native negotiation into an obviously outdated 30-page long Word document? Then, we had several workshops with the brand and users and conducted ethnographic research on influencers. We created a first prototype which was not a document, but a dedicated website.

The Results

A digital native contract that lives on a webpage which is the natural way of doing business for influencers, and provides them with a holistic experience of the brand: awesome look & feel, online filling-in with tips and digital signature. Legal UX, at last.