This large, decentralized group challenged us to create a compliance engagement letter that general managers of hundreds of subsidiaries would actually read, understand and implement – for real. How to avoid blind signing on key issues such as anti-corruption and AML?
For practical reasons, a user workshop was not feasible. We thus relied on our extensive and hands-on experience of compliance and usual users’ reactions to identify the main pain points. We then a work session with the legal and finance divisions to confirm or infirm our assumptions, and refined our analysis. We created a first prototype, which was then tested, refined and finalized.
An engaging document which guides the user through legal concepts in a simple and practical way, while retaining full legal accuracy. « The journey of a euro » was created to raise awareness among business teams on the potential consequences of projects – hence money flows- on compliance with complex regulations and contractual obligations.